FAQs

  • Why should I choose Avai Property Solutions?

    We aren’t just your average cleaning company. We know there are plenty of other cleaning services out there, but none of which hold the standards we do at Avai. We pay our cleaners better than any other cleaning business around. We take pride in our services, as we know that your home and family mean the most to you. Our teams meet regularly to insure our systematic procedures, morals, goals, visions, and culture are always aligned. We hire the best of the best and know the importance of treating them great so they provide our clients with the best services possible. our professionals are trained regularly From our products, to our services, we promise your satisfaction, guaranteed. And if for some reason you feel its not met, we will be back out the next day to right our wrongs. No questions asked.

  • What if I would like additional services that are not listed?

    We strive to keep our clients happy and are always looking for ways to expand our cleaning services. Feel free to call or send us a message for any specific cleaning services you have in mind.

    Our cleaning services can be customized to suit your specific needs. We understand that every home is unique, and individual preferences may vary. Whether you have specific cleaning instructions, focus areas, or requests, we are happy to accommodate and tailor our services to meet your requirements.

  • How do I know I can trust my cleaner?

    We know how important your home and family are to you. Every cleaner is thoroughly screened and placed through a rigorous interview process that helps us eliminate any untrustworthy employees. We also keep close eyes and track all scheduling, allowing us to keep up with our employees at the highest level. We are fully insured and bonded for the rare occurrence of accidental property damage. We take great pride in selecting out team and insure that every client can trust all employees at Avai Property Solutions.

    It’s our promise!

Modern bathroom with a glass shower, white walls, a gray vanity with a white countertop, a large mirror, a vase with dried flowers, and colorful towels.

  • How do we ensure Customer Satisfaction?

    Customer satisfaction is our top priority. We strive to deliver exceptional cleaning services and exceed our clients' expectations. We welcome feedback and encourage open communication. If you are not satisfied with any aspect of our service, please reach out to us, and we will make every effort to address and resolve the issue promptly.

    We pride ourselves on being a (5-star) cleaning company, so please reach out if you are not fully satisfied as we will do our best to correct any reviews before they are posted!

  • Do I need to be home for my cleaning service?

    No, and actually we prefer when clients aren’t home during our services. Most clients leave a key hidden in a lock box, under a mat, or give us access through garage doors, or other entries.

    This allows our cleaners to stay focused and uninterrupted during their work.

    If you are home, we kindly ask you let our cleaners do what they do best, and to contact Avai Customer Support directly for any concerns or additional services you may want. Also, although we love your furry friends, we kindly ask you keep them away from any areas our cleaners may be.

Minimalist living room with a black sofa, beige cushions, a white dresser with a vase of dried grass, a small framed picture, a tall black floor lamp, potted plant, and a white door against a plain wall.

  • What are some things I should know about Avai’s services?

    We provide our own high quality Eco-Friendly products that are safe for you, your family, and the environment. We use microfiber clothes to cut back on wasteful resources. We use HEPA filters in all vacuums to cut back on allergens and dust particles. We use a checklist based on the service provided and leave it with you to insure that all areas were addressed. We stay up to date on all cleaning practices, to insure the most efficient and thorough cleaning services possible.

  • Is there anything we do NOT clean?

    We do not clean human feces of any type, and are not a disaster cleaning company. We also do not clean any fragile items that may require extra delicacy. We do not clean anything that cannot be reached with a 2-step ladder. Our exterior services are not designed to be a pre painting or deep clean service. We appreciate the right to refuse any service that our cleaners do not feel comfortable cleaning.

  • What is our cancellation policy?

    We understand that circumstances may arise that require you to cancel or reschedule a cleaning appointment. We kindly request that you provide us with at least 48 hours' notice for any cancellations or changes. This allows us to adjust our schedules accordingly. Late cancellations or no-shows may be subject to a cancellation fee.

Living room with a gray sofa, blue and black-and-white pillows, a white coffee table, and a window with curtains. A calico cat sits outdoors, looking inside.